Once your order is placed, you'll receive a confirmation email with a tracking number. You can use this number to track your order's progress on our website or through the shipping carrier's website. The tracking information is typically updated within 24-48 hours after your order is shipped. If you don't receive a tracking email, please check your spam folder or contact our customer support team.

Order processing time varies depending on the products in your order and our current order volume. Generally, we aim to process most orders within 1-3 business days. However, during peak periods or sales events, processing times may be slightly longer. Once your order is processed, it will be handed over to the shipping carrier for delivery.

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed and shipped. To ensure timely handling, please have your order number ready when you reach out to us.

Mainly made of high-end natural materials such as silk and cashmere.

We source high - grade silk and linen materials from reputable suppliers. Our silk has a smooth texture and natural sheen, while linen is known for its breathability and durability. We also pay great attention to craftsmanship, ensuring each stitch and detail is carefully done to create products that are both stylish and long - lasting.

Our sheepskin and cowhide leather garments are relatively low - maintenance. For regular cleaning, a simple brush or vacuum can remove surface dirt. If deeper cleaning is needed, spot - clean with a mild detergent and a damp cloth. However, for best results, we suggest professional leather cleaning services for more thorough cleaning.

We accept a variety of payment methods to cater to different customer needs. These include major credit cards (Visa, Mastercard, American Express), PayPal. You can choose the most convenient one for your transaction during the checkout process.

We take payment security very seriously. Our website uses advanced encryption technology (SSL) to protect your payment information. All data transmitted during the payment process is securely encrypted, and we do not store your credit card details on our servers. Your financial information is handled with the utmost care and in compliance with industry - standard security protocols.

If your payment fails, first check that your payment details are entered correctly, including card number, expiration date, and CVV code. Also, ensure that you have sufficient funds and that your card is not blocked. If the problem persists, try a different payment method or contact your bank to verify the transaction. You can also reach out to our customer support team for assistance in resolving the issue.

We offer multiple shipping methods to cater to different customer needs. Standard shipping typically takes 5-10 business days, while express shipping can deliver your order in 2-5 business days. Shipping times may vary depending on your location and the shipping carrier. You can select your preferred shipping method during the checkout process, and the estimated delivery time will be displayed.

If your delivery is delayed beyond the estimated delivery time, please don't worry. Delivery delays can sometimes occur due to unforeseen circumstances such as weather conditions, customs clearance, or shipping carrier issues. You can check the tracking information using the tracking number provided in your shipping confirmation email. If the delay exceeds a reasonable timeframe, please contact our customer support team, and we'll assist you in resolving the issue and keeping you updated on your order's status.

We ship worldwide and send a courier tracking email once your order has been shipped. Please note that we cannot ship to military addresses.

Any Questions, please feel free to contact us via email at support@fireladysheepskin.com